Frequently Asked Questions

Call us at (423) 494-4670 or fill out our online contact form. We will schedule a convenient time to come out, inspect your property, and provide a detailed, no-obligation estimate — usually within 24-48 hours.

We serve Knoxville, Powell, Farragut, Oak Ridge, Clinton, Jacksboro, Lenoir City, Maryville, Crossville, Oliver Springs, Karns, LaFollette, Caryville, Maynardville, and surrounding East Tennessee communities.

It helps, but it is not required for the exterior inspection. We can assess your roof, siding, and exterior without you being present and review the findings with you by phone or in person afterward.

For storm damage emergencies, we can often respond same-day or within 24 hours. For scheduled projects like replacements and new builds, we typically start within 1-2 weeks of contract signing, depending on material availability and weather.

Yes. Renovation Revelation LLC is fully licensed and insured in the state of Tennessee. We carry general liability and workers compensation coverage, and we are happy to provide proof of insurance upon request.

We are IKO Certified and Owens Corning Preferred Contractors. These manufacturer certifications mean we have been trained and approved to install their products to exact specifications, and our installations are backed by the full manufacturer warranty.

Absolutely. Insurance claim work is one of our specialties. We handle the entire process — documenting damage, meeting with your adjuster on-site, filing supplements when the initial assessment is too low, and fighting for the full coverage your policy provides.

Do not panic. Many initial denials are overturned. We review the denial letter, gather additional documentation, and help you file a supplement or appeal. In our experience, a thorough re-inspection with proper documentation often results in approval.

You are responsible for your deductible — that is between you and your insurance company. Beyond that, we work to get your claim fully covered so you do not pay more than necessary. We never inflate claims or charge hidden fees.

From filing to payment, most claims take 2-6 weeks. The timeline depends on your carrier, the complexity of the damage, and whether supplements are needed. We stay on top of every step and keep you updated throughout.

You can, but we recommend calling us first. We will inspect the damage for free, document everything, and advise you on whether filing a claim makes sense. If the damage is below your deductible, we will tell you honestly.

Every project is different, so we provide custom estimates based on your specific needs. That said, our pricing runs 30-40% less than the big corporate companies for the same materials and warranties. No hidden fees — you see every line item.

Yes. We offer multiple financing options including zero-down plans for qualified homeowners. This makes it easy to get the work done now and pay over time. Ask us about current rates when we come out for your estimate.

For most projects, we require a 50% deposit before work begins with the balance due upon completion. For insurance jobs, the payment structure is different — we work within the insurance payment timeline.

We accept cash, check, credit cards, and offer financing options. For insurance claims, we work directly with the payment process your carrier uses.

Every installation comes with the full manufacturer warranty on materials plus our own workmanship guarantee. For example, GAF shingles come with up to 50-year coverage depending on the product line, and metal roofing options include extended warranties.

Call us. We stand behind our work. If an issue arises related to our installation, we come back and fix it — period. Our workmanship guarantee means you are never left hanging.

We use the same premium, manufacturer-certified products as the large companies — GAF, Owens Corning, IKO, James Hardie, Trex, Andersen, Pella, and more. We never substitute with off-brand materials.

Same materials. Same warranties. Same installation standards. 30-40% less cost. The difference is we do not have layers of corporate overhead — no regional directors, no account managers, no corporate office taking a cut. You work directly with the owner.